jea77's Privacy Policy
Protecting your personal information is our highest priority — this policy explains what data we collect and how we keep it safe.
This privacy policy applies to all services, websites, and applications of the jea77 platform. When you use any jea77 service, you are considered to have accepted the terms of this policy. Please read this document carefully — it gives you a clear understanding of how your information is used.
What information we collect
When you create an account and use services on jea77, the following types of information may be collected from you:
Identity information
Your full name, username, date of birth, and details from any identity documents you provide.
Contact information
Email address and mobile number — used for account verification, security notifications, and customer support.
Financial transaction information
Records of deposits and withdrawals, payment methods used (bKash, Nagad, Rocket, Upay), and transaction history — for financial security and fraud prevention.
Technical and usage information
IP address, browser type, device information, operating system, time spent on the platform, and pages visited — for service improvement and security.
Gaming activity information
Your betting history, preferred games, win/loss records, and bonus usage — to ensure responsible gaming and provide a personalised experience.
Communication records
Records of your conversations with customer support via live chat or email — for service improvement and dispute resolution.
How information is collected
jea77 collects your information through various methods. Each method is described in detail below:
- Directly provided information: When you fill in a registration form, create an account, or update your profile, you provide information to us directly.
- Automatic collection: When you use our platform, technical information is collected automatically using cookies and similar technologies.
- Third-party sources: Limited information may be obtained from approved third parties for identity verification and fraud prevention.
- Payment processors: When transactions are completed through bKash, Nagad, Rocket, and Upay, relevant financial information is shared.
How your information is used
Collected information is used only for the following legitimate purposes. jea77 does not use your information for any unauthorised purpose:
Account management and verification
Confirming your identity, protecting account security, and ensuring only authorised individuals can access an account.
Processing financial transactions
Completing deposits, withdrawals, and bonus payments smoothly, and preventing financial fraud.
Providing customer support
Resolving your questions and complaints quickly and effectively, and continuously improving service quality.
Responsible gaming
Monitoring gaming activity to identify harmful behaviour patterns and providing assistance when needed.
Service improvement
Analysing platform performance, developing new features, and enriching your experience.
Relevant communications
Keeping you informed about important account updates, security alerts, and — where you have given consent — promotional offers.
Information sharing and third parties
jea77 does not sell your information to any third party. However, limited information may be shared in certain circumstances:
Service provider partners
Our approved technology partners (game software providers, payment gateways, and IT infrastructure providers) receive limited information — only to the extent needed to deliver their services.
Payment processing
Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant service provider. This information is used solely for the purpose of verifying transactions.
Legal obligations
Information may be disclosed where required to comply with court orders, lawful requests from law enforcement agencies, or existing legal obligations.
Security and fraud prevention
Limited information may be shared with approved organisations to detect and prevent fraudulent activity and to ensure platform security.
Data security measures
jea77 follows modern technology and strict processes to protect your information. The key components of our security framework are:
- SSL encryption: All information transmitted between your browser and our servers is protected by SSL (Secure Socket Layer) encryption technology.
- Data encryption: Stored sensitive information is kept secure using industry-standard encryption methods.
- Access controls: Only authorised staff can access the necessary information, and all access is logged.
- Regular security audits: Our systems undergo regular security assessments to identify and address vulnerabilities.
- Two-factor authentication: Two-factor authentication is available for additional account protection.
- Secure data centres: Our data is stored on servers with physical security measures in place.
Data retention period
jea77 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
Active account information
All relevant information is retained while your account remains active — this is essential for service delivery.
Closed account information
After an account is closed, certain information — particularly financial transaction records — may be retained for the required period to meet legal and regulatory obligations.
Deletion of unnecessary data
Once the retention period expires, information is securely deleted or converted in a way that it is no longer personally identifiable.
Your data rights
As a jea77 user, you have the following rights over your personal information. To exercise these rights, contact our customer support team:
Right to access
You have the right to view what information we hold about you and to receive a copy of it.
Right to correction
You have the right to request correction of any inaccurate information in your records.
Right to deletion
In certain circumstances, you have the right to request deletion of your information (subject to legal obligations).
Right to object to processing
You have the right to object to processing of your information for certain purposes, particularly in the case of marketing communications.
Protection of minors
jea77 is an adult entertainment platform. Our services are intended only for individuals aged 21 and above.
We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
If you believe a minor has registered on our platform, please let us know at [email protected].
Policy changes and updates
jea77 reserves the right to update this privacy policy when necessary. Before any changes take effect, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email address.
- A visible notice will be displayed on the platform.
- Continued use of the platform after an update will be considered as your acceptance of the new policy.
We advise you to visit this page from time to time and stay informed about the latest version of the policy.
Contact us
If you have any questions, concerns, or requests regarding this privacy policy, our customer support team is always ready to help:
[email protected]
Available 24/7 — support in Bengali and English
Seven days a week, 24 hours a day
Your privacy matters greatly to us. We take every request seriously and aim to respond as quickly as possible. For more information, visit our FAQ page or Terms and Conditions.